I want to give your team at Mercury some really positive feedback.
As you are aware we installed Hydronic Heating into our home during our recent renovation. We had high expectations of Hydronic heating from others about how good it is compared to more traditional forms of heating. We are now in our second week with Hydronic Heating, during Melbourne’s longest coldest winter in 25 years, and it is AWSOME! Thank you all very much, it has exceeded our expectations.
In particular, a special thanks to our installer, Darren. He took specific steps to ensure the install was completely to our liking. He was especially neat, always on time and a professional installer every sense – fantastic job.
Thanks again and Kind Regards.
Rod M. – Williamstown
Just wanted to let you know about the exceptional service we received from Bill when he installed our evap cooling on Nov 18. He was professional and thoughtful (I was looking after my very unwell baby that day and he tried his best to work around her sleeps, something I was not expecting at all but was genuinely grateful for). And even though I’m sure he would’ve been looking forward to going home at the end of that long hot day, especially as he’d finished later than anticipated and had a long drive back, he still took the time to explain things in detail to us, as well as give us advice on our heating system which had been giving us grief since we moved into the house and we couldn’t work out why. He volunteered to have a look and solved the mystery within 5 mins. Again, not something we expected him to do but were very very grateful! He was courteous and polite, and left the house as clean as he found it. We couldn’t have been happier with his work and would recommend Mercury to our friends based on our experience with him alone. Please pass on our appreciation to him, and his direct supervisor/manager so they too are aware of what a great job he does. We are also very happy with the evaporative unit and have already gotten lots of use out of it. Our thanks also to Ryan for the part he played. We are very happy customers and wouldn’t hesitate to recommend your business.
Emy – Deer Park
I want to thank some people:
Matt for the initial quote, he came around to see me and answered all my questions and showed me my options. He also didn’t ask what colour I wanted until the end of the visit ie he didn’t try to sell me a colour rather he sold me on your company product.
Scott and Andrea, your customer service has been fantastic.
Stuart, although I didn’t have much time with him he was always willing to provide me with options with his electrical work, which was great I thought.
Shelby was fantastic. He is a credit to your company. His manner and professionalism was outstanding. He provided plenty of info and kept me up to date with what he was doing in the install.
I’m sure like all companies you may get negative comments or none at all from customers so hopefully my thoughts above may assist in providing a smile for you all.
Thanks again for the service.
Ian – Bonbeach
We also just wanted to re-iterate how amazing your installers were. We were really impressed by their demeanour, work ethic and flexibility. A huge credit to your company.
Artemis & Tony – West Preston
Your fitter did a great job. Please say thanks from us. He left no mess and did a great job on the lath and plaster ceilings.
A.L – Fitzroy North
Matt – thank you for your work over the last 9 months or so in quoting for, and installing, our hydronic heating. You and your team were alwys helpful, responsive and smiling, even when we changed our minds various times and needed further quotes and assistance.
Thank you again for your efforts – we will be happy to recommend you and Mercury to family and friends.
Banjo M. – Windsor
Thanks a lot. We are impressed with your standards of service and installation.
Andrew L – Cranbourne
Bill was fantastic, a very nice guy with great attention to detail. We are very impressed with his work and attitude! He is a legend!!
Alex – Eltham
I wanted to write to congratulate the installers on their politeness, promptness and neatness when they installed my hydronic heating system recently. We still are in the teething stage with some bits and pieces however i wanted to write and say thank you to the guys who have been unfailingly nice and professional. I also wanted to thank Charles for his excellent customer service in dealing with challenging realities of old houses!
Annie K. – Balwyn
I just wanted to provide some feedback, post installation:
- The guys arrived on time, were friendly and got on with the job in hand.
- When I arrived home, they had cleaned up any mess and had taken all packaging with them (thanks for not filling up the bin!)
- Both units were installed where requested and I am happy with how they look
- Both units work as expected and we were enjoying a cool environment within minutes of walking through the door.
All of the above is why I’ll be quite happy to recommend Mercury Heating and Cooling; a job well done, thanks very much.
C. Young – Yarraville
I’ve just had our ducted aircon installed yesterday and wanted to sing some praise for the installer. He is very thorough and unlike many tradespeople these day, does not have the attitude of near enough is good enough. He was back again today as he was not 100% happy with a pipe so came back to make sure it was as good as it could be. Very rare these days to have someone take that much pride and onus over their work.
Lisa – Bayswater
Our sincere thanks to the whole team that were involved in the installation. You have a great team of blokes – they were incredible and worked efficiently and cleaned up after themselves – almost couldn’t tell that they had been in the house.
Again, many thanks.
From a very warm family – Dingley Village
My evaporative cooler was installed in 1999 and it is the best money I ever spent. I use the system much more than I thought I would, often just on FAN mode which doesn’t cool the air so much as fill my home with fresh air from outside. When I do need the unit on hot days, it is fantastic – I leave my front door and a couple of windows open to let the hot air out, and I can hardly hear it running – I just feel the cool breeze flowing in through the vents.
Installation took less than a day, and all the tradesmen and deliveries were exactly as I was told they would be – the installer put sheets down for any dust and left my place exactly as he found it. I was so pleased with the price, the installation and the actual cooling I gave my sister-in-law the number for Mercury Heating and Cooling, and she now has exactly the same system in her house.
Frank K. – Blackburn
When I moved back to Melbourne in 2002 I had forgotten how hot summer was. I was visiting my brother-in-law on a scorching hot summer day just before Christmas, and I couldn’t believe how much cooler his house was. I had just left my sweatbox and the difference between the two houses was amazing – and he was able to leave his windows and doors open – so the kids were able to run inside to outside no problem. I had my home all covered up with doors and blinds shut to keep the heat out, which meant I needed my inside lights on, even when it was sunny outside.
My brother-in-law Frank recommended I call Mercury Heating and Cooling, so I did and got quote from a very pleasant Sales Consultant the next day, after hours, which suited me perfectly as I work through the day. He talked me through all the options and pricing on a few different models and wasn’t at all pushy or demanding.
After one more sleepless hot night I rang Mercury Heating and Cooling back and had the cooler installed a few days later – the whole process took less than a week and I was very impressed with the installers, they were spot on time and had everything working in the one day. So last year when it was my turn to host Christmas I was happy to have the family around, and not at all worried at how hot the day was going to be.
Lorette M. – Surrey Hills
I contacted Mercury Heating and Cooling from a purple flyer I received in the mail and after faxing over a floor plan and then meeting a Rep, I was happy with the service and price on the two 14kW ducted Refrigerated Air Conditioners.
I had tight deadlines and specific requirements for the installation on the two quality townhouses I was developing, and Mercury was flexible to work in with the builder and other trades. On one day Mercury co-ordinated 6 tradesmen and a crane to lift the units onto the roof.
I was very happy with the sale of both properties soon after completion and to have them reviewed in various design magazines and even as a potential winner of “Home of the Year”.
I thank Mercury for a job well done – I will certainly use them again on my other projects.
Nicolas J. – Brighton
Thanks so much for the wonderful service you have provided over the last couple of years, We really appreciate that you have responded immediately whenever there has been an problem with our heating/cooling system over the last couple of weeks. We have certainly had the oppurtunity to use both (crazy weather!) & everything is working really well!
All the best
Nikki & Jonathan
I just wanted to let you know we are absolutely stoked with the heating and cooling at our house. Being the Summer we just had we have been able to utilise both the cooling and the heating and both are working a treat. I’m glad we went with your suggestions as the set up does the job perfectly.
Prior to making a decision I contacted 3 different Heating and Cooling companies and the quotes varied. But based purely on the level of service and knowledge you provided at the start we picked your company. The time you took to go through all avenues was great and made me comfortable that you knew exactly what you and your team were doing. Nothing seemed to be hard for you guys and the flexibility made it easy to deal with your company. The best thing was it wasn’t just yourself but everyone who we came in contact with at Mercury, from Andrea in the office to the install guys; they were all an ease to deal with. Please thank them for me.
Thanks for making this, such a great experience and I wouldn’t hesitate to recommend you guys to anyone who wants quality and great service, as it is hard to find.
Rob & Simone
We had one of your split systems installed into our house
The installer was Andy and the electrician was Josh.
I just wanted to let you know that the day and time were arranged and we then had a follow up call on Monday, which was lovely. Andy was to arrive at 7.30 am but was early which was fabulous. He was such a delightful young man. Josh arrived about an hour later with another young guy with him.
I wanted to let you know that all three men were absolutely delightful, well presented, removed their shoes as they came in and out of the house, and were extremely polite. I know these days that people seem to be in a hurry to complain about tradesmen, and so I thought it was about time, praise was given where praise was definitely due!
Those young men are a definite asset to your company.
Big thank you to Mercury heating. I only had 10 days to organize the rough in of 2 evap systems in a new 2 storey build. Quote was not only very competitive but reflected my requirements perfectly. Eight days later the coolers have been installed with a minimum of fuss. Workmanship and communication was fantastic. Would use and recommend Mercury again and again. Thanks.
Barryjust a quick note re your company,
I had a couple of other companies come out to quote and yours was the last one for the purpose of comparison, even though the others were recommended to me and cheaper in one instance, I was not comfortable with them once Mercury had come out. I am very aware that installation is a critical element in a system that either just works or works really well.
Thanks to Bill, I am very happy with the whole system. I have never met a more courteous, conscientious and hard working tradesman. He does your company proud and hence I will always recommend you to anyone who asks.
This is just a note to commend Andy, Joshua & his team for the excellent installation of the wall split system into the above unit. It turned out to be a very satisfactory unit.
Many thanks for your expert, timely and customer-focused installation team.
They were terrific and very much what we would expect.
Ann & Elsa
Dear Mercury Heating and Cooling,
We were impressed with the skill and professionalism of your installers (Andrew and Tony) and the electricians (Josh and Billy) and we look forward to using the system in the future.
Our sincere thanks to the Mercury team for installing the unit so efficiently. Your team was extremely well organised, installed the unit in a timely manner and with the minimum of fuss. Thanks to Mercury we are now enjoying a cool environment on hot days.
We will certainly recommend your company to friends and acquaintances.
Thanks one again for your excellent service.
Keith & Rosalind
Thanks for your help. Please also pass on our sincere thanks to Matt, Charles, the installation guys, and all behind the scenes, it has been a pleasure to deal with Mercury and will recommend you all to anyone who has a need. Keep up the great work.